Our commitment and legal obligations

We commit to ensuring the communications we produce are clear and accessible to the widest range of people.

We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

Web standards and technologies

This website is built on WordPress and you can read the WordPress accessibility statement. WordPress is an open source blog publishing and content management system, based on PHP and MySQL. It uses HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets) to render content. Other technologies are also used including JavaScript. We use our own customised theme to affect the layout and design of the blog.

We recognise we have more work to do to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

Technical information about this website’s accessibility

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Known limitations

It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:

  • Much of our content is user generated content by UAL students which may not be accessible;
  • Some of the text on the website may not be written in Plain English;
  • Our legacy videos may not have subtitles or closed captions;
  • Embedded audio podcasts do not have transcripts;
  • Some images may not have alternative text descriptions;
  • Other decorative and spacer images may not have null alternative text;
  • Social media content that is fed into the website may not always be accessible;
  • The website may not be entirely compatible with screen readers such as JAWS and NVDA;
  • The website may not be entirely navigable using a keyboard and some elements such as menu items and links may not have a visual focus.

We are working to meet the compliance as specified in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by the September 2020 deadline.

Contact us

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Alternative versions

If you are not able to access a service or content on the website, contact r.merryman@lcc.arts.ac.uk. Please include details of the content you need and the required format. We will then try to get you what you need.

Issues and complaints

To report an issue with the website or to make a complaint, please contact r.merryman@lcc.arts.ac.uk.

We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.

If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to s.hinde@lcc.arts.ac.uk who will work with the team who provides the service/content to get you a response.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on September 16, 2019.